Accountability

Exterior of hospital featuring a fall wagon with pumpkins, flowers and scarecrow

Accountability

Throughout its history, Dundas Manor has been an accredited health care facility through Accreditation Canada. This is a testament to this home’s priority commitment to quality and safety for our residents. In 2013, Dundas Manor was awarded Accreditation with Exemplary Standing.

 

Dundas Manor is pleased to provide open and transparent details regarding key reports and performance measures. If you have any questions regarding this information, please contact Cholly Boland, CEO at 613.774.1049.

 

Quality Improvement Plan

Ministry Reporting 

Privacy


Quality Improvement Plan

Dundas Manor is guided by the Ontario Excellence Care for All Act. Our Quality Improvement Plan (QIP) provides a meaningful way to clearly articulate our accountability to our community, residents and staff. Our QIP is focused on creating a positive and safe resident experience and delivering high quality health care for seniors.

 

Read our Quality Improvement Plan

Read our 2018 Workplan 


Ministry Reporting


The Ministry of Health and Long-Term Care (MOHLTC) and Health Quality Ontario maintain data and reports on the care provided in provincial long-term care homes.

 

Visit the Ministry of Health and Long-Term Care website for long-term care sector performance reports.


Key Policies


Numerous policies are in place at Dundas Manor to ensure resident safety and provide the highest quality of care. Policies reflect various standards and best practice guidelines including the Long-Term Homes Care Act and the College of Nurses of Ontario.


A few examples:


Resident Complaint Policy

 

This policy provides a mechanism for residents who have concerns and provides a mechanism to address and rectify these concerns in a quick and efficient manner.


Should you wish to contact the Ministry of Health and Long-Term Care, you can do so in two ways:

  • Call the Ministry of Health and Long Term Care’s toll-free Long Term Care Action Line at 1-866-434-0144 The person answering the ACTION Line will take down your information, ask you some questions, assess the problem, and give the information to an inspector for follow-up. The line is open seven days a week, from 8:30 am to 7:00 pm.
  • Send a written letter, by mail, to the responsible Director at the Ministry of Long Term Care at the following address:

Director of the Long Term Care Services Branch:

Director, Performance Improvement and Compliance Branch

Ministry of Health and Long-Term Care,

1075 Bay Street, 11th Floor

Toronto ON M5S 2B1


You will receive a letter or phone call to let you know that the ministry has received your complaint. The Director will refer your complaint to an inspector who will look into the matter.

 

Read our Resident Compliments and Concerns Policy.


Prevention of Abuse & Neglect

Dundas Manor is committed to providing the highest level of quality care, which encompasses the dignity, respect and rights of the resident. We support a zero tolerance policy and will not tolerate abuse or neglect of the very people we are charged with helping. Nor will we tolerate abusive behaviour toward visitors, families and staff. Abusive behaviour will be investigated in a timely manner as per our home policy.


Least Restraint

Dundas Manor promotes the highest quality of life for each resident and ensure a respect for the preservation of dignity, independence and freedom. The College of Nurses of Ontario endorses a least restraint approach and recommends that all possible interventions be exhausted before deciding to use a restraint.

 

Read our Least Restraint Policy


Privacy


Dundas Manor is committed to protecting each resident’s privacy and your personal health information. We do this in accordance with the Personal Health Information Protection Act (PHIPA) and other applicable laws.


During the admission process, privacy rights and responsibilities will be reviewed in detail and a consent form will be signed.


Read our Privacy Policy