Fixing Long-Term Care Act, 2021

things to know

Fixing Long-Term Care Act, 2021 (FLTCA)

Things to Know


We are pleased to provide updates to the Dundas Manor website to ensure compliance with the new Fixing Long-Term Care Act, 2021 (FLTCA) and its general regulation. This new framework is in force on April 11, 2022, with built-in transition time to comply with certain components.

272.     (1) Every licensee of a long-term care home shall ensure that they have a website that is open to the public and includes at a minimum,

(a)        the physical address of the long-term care home.

(b)        the approximate number of licensed beds at the home.

(c)        direct contact information, including a telephone number and email address that are monitored regularly for,

(i)         the licensee or a senior officer of the licensee or, in the case of a municipal home or a First Nations home approved under Part IX of the Act, a person who is on the committee of management,

(ii)        the Administrator,

(iii)       the Director of Nursing and Personal Care, and

(iv)       all Infection Prevention and Control leads for the home.

(d)        the Ministry’s toll-free telephone number for making complaints about homes.

(e)        the current annual report required under subsection 168 (1);

(f)        the current version of the emergency plans for the home as provided for in section 269; and

(g)        the current version of the visitor policy made under section 268.



Dundas Manor




Dundas Manor is a 98-bed long-term care home located in rural Winchester, ON.  We are known far and wide for the excellence in resident care & services provided for the past 45 years to seniors in our community.


Our home has a commitment statement that directs the care we provide to our residents.  We value the input and feedback from our families, community, and stakeholders to continue to improve the care and services in our home.

Dundas Manor is a not-for-profit long-term care home that has been approved for redevelopment in the future.  We look forward to growing our home and remaining a centre for excellence and care in the decades to come. 




Administrator: Susan Poirier RN BScN

Director of Nursing: Ursula Lamoureux RN, GNC (c)



Infection Prevention and Control Lead: Dara Ferguson, RPN             




  • Report an urgent complaint:
    • Call the Long-Term Care Family Support and Action Line at toll-free 1-866-434-0144
    • Hours of operation: 8:30 am to 7:00 pm, 7 days a week

  • For non-urgent complaints, please visit the Ministry of Long-Term Care website at:

  • For the Patient Ombudsman of Ontario: 
    • 1-888-321-0339
    • Hours of operation: 9:00 am to 4:00 pm, Monday to Friday 


Continuous Quality Improvement Annual Report


Current Annual Report



Emergency Plans   

Visitor Policy 


Air Conditioning 


  • All Dundas Manor resident rooms have been fully air-conditioned since the summer of 2021.